As a Customer Experience Consultant, Cheryl L. James uses her decades of experience consulting with Fortune 100 companies to develop profitable business owners and entrepreneurs.

Cheryl specializes in customer loyalty and retention and has the ability to help businesses increase profits by implementing a strong customer journey map.  She also have expertise in identifying your ideal customer, customer service processes  & analyzing key customer satisfaction metrics.  Cheryl has worked with a variety of industries including technology, consulting firms, law offices, restaurants & retail.


C.L James is excited to learn more about your organization and team so that together we can Identify, Define, Execute & Analyze our way to creating customer “AWE” in your business which will result in increased profits.   

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